Delivery Times
Our delivery times are estimated only and are not guaranteed. Our delivery times will always be estimated in business days (weekends and holidays are not included). Please note that once the packages have been delivered to our shipping providers, arrival times are out of our control and the shipping providers have full control now.
Slowelle LLC are not held responsible for:
-Mistakes made by any shipping provider (USPS, UPS, DHL, Canada Post, etc)
-Any damage to packages by postal service/shipping provider
-PO box problems
-Stolen or lost packages after delivery
-Wrong addresses given by customers
-Any packages not received from customs fees/duties not paid by customers
USA Orders
Slowelle LLC uses USPS (United States Postal Service) to ship all orders within the United States (unless otherwise indicated on your shipping confirmation). Orders may be shipped either through standard mail or through priority mail. Orders may take anywhere within 2 to 21 business days to deliver after USPS have received your package.
Slowelle LLC offers free standard shipping via USPS only for all Well Box orders. It may be possible to upgrade to priority mail during check out. However, customers will have to pay for the upgrade to priority mail.
International Orders
Slowelle LLC uses USPS, UPS, or DHL to ship all international orders (unless otherwise indicated on your shipping confirmation). Orders are usually shipped through standard mail. Orders may take anywhere within 10 to 21 business days to deliver after the shipping provider has received your package.
Since your order will be considered as an international order (shipping from USA), your package may be subject to additional customs fees, duties, taxes, and/or VAT charges determined by your destination country, its order value, and its contents.
International customs fees, duties, taxes, and VAT charges are not included in any product prices nor during the shipping costs at check out.
International customs fees, duties, taxes, and VAT charges are the buyer’s full responsibility. To possibly determine any costs, please check with your country’s customs office prior to purchasing. These additional fees may be required to pay before or upon delivery of your order.
Slowelle LLC are not held responsible for any customs fees, duties, taxes, VAT charges, or any other additional fees you may receive from the shipping provider.
Slowelle LLC does not offer any refunds on any customs fees, duties, taxes, VAT charges, or any other additional fees you have received from the shipping provider.
Shipping Confirmation
Orders are shipped after processing (within 1 to 3 business days) through one of our main postal services. You will receive a shipping confirmation email once we create your shipping label. Please wait an additional 1 to 2 days to give time for your tracking number to update from the shipping provider.
Returns
At this time Slowelle LLC does not accept any returns and all sales are final. Any returns made to us will not be considered eligible for a refund.
Read our Refund Policy here.